Staff Service Flow
Guest intent should reach staff before frustration does.
Every AI conversation becomes a clean, staff-facing request — table, language, dish, urgency, and context, ready for action.
Realtime queue
Subscribed to every new request the moment a guest taps.
Allergy priority
Crimson badge + icon + text — never color-only — pinned to the top.
Status machine
New → Seen → Acknowledged → Resolved · Escalate or Needs Manager when it matters.
Multilingual context
Guest's actual words in their language, alongside an AI summary.
Chime + browser badge
New-request chime and notification badge with permission prompt.
Assignment-ready
Designed for assignment by shift in Pro.